Refund policy
Your satisfaction matters to us. If something isn't right with your order, we're here to make it easy to fix.
Return Window You may request a return within 7 days of receiving your order.
Eligibility for Returns To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In original packaging with tags/labels intact
- Accompanied by proof of purchase (order number or receipt)
Certain items may not be eligible for return, including:
- Perishable goods
- Personal care or hygiene products
- Items marked as "Final Sale" or "Non-Returnable"
- Gift cards
How to Start a Return
- Contact our support team at support@bachathub.com with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Ship the item back to the address provided (return shipping costs may apply unless the item is defective or incorrect).
Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method. Please note your bank or payment provider may take additional time to reflect the refund.
Exchanges Need a different size or variant instead? Let us know when you request your return, and we'll do our best to arrange an exchange based on availability.
Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product. We'll arrange a replacement or full refund at no extra cost to you.
Have questions about a return? Our support team is always happy to guide you through the process.
